What is Knowledge Management?

Knowledge Management:
What is Knowledge Management?

Knowledge management (KM) is the process of identifying, collecting, organizing, and maintaining information. The information that is captured and made available for retrieval is referred to as a knowledge database.

Why we need KM?
Organizations everywhere have realized that their most valuable asset is the knowledge they generate. This knowledge has largely remained uncollected, unorganized, and mostly untapped. To add to that, technology is overwhelming us with more information than we can handle.
What are the benefits of KM?
Organizational efficacy
Growth in core competencies; explores any room for diversification
Rate of invention and innovation
Employee growth and learning opportunities
What involves Knowledge Management?
Facilitating the processes by which knowledge is created, shared, and used in organizations.
Making small changes to the way everyone in the organization works.
Convergence of changing organizational values and culture, changing people's behaviors and work patterns.
About people - how they create, share and use knowledge
Few approaches to Knowledge Management: Some perspectives
Techno-Centric
Ecological/Ergonomical
Convergence of people and technology
Schools of thought in knowledge management
Asset
Process
System

Key Concepts
Knowledge Management and Information Technology
Forces/Drivers behind knowledge management
External
Internal
Ongoing

What’s New
Interorganizational Knowledge Management

Is KM Really About Profit

Knowledge Management in R&D Environments

Dollars and Sense of KM,

Social Capital and Knowledge Markets

Knowledge Workers and Why Managers Resist Change

Success of Intranets

Corporate Storytelling

Is Knowledge Management an Oxymoron
The road ahead